Shipping policy
Shipping Policy
Thank you for shopping with ASHWICK.
Order Processing 1-3 business days after payment is received. Orders are not processed or shipped on weekends or holidays.
During periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will contact you by email.
Shipping Times
Estimated shipping times vary depending on the product and destination.
- United States: 7–12 business days
- International: 10–20 business days
Please note these are estimated delivery times and are not guaranteed.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow up to 48 hours for tracking information to update after shipment.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated on the product page.
From time to time, ASHWICK may offer free shipping promotions.
Lost or Delayed Packages
If your package appears delayed or lost in transit, please contact us at info@shopashwick.com. We will work with the shipping carrier to help resolve the issue.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. ASHWICK is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging so we can assist you.
Questions
If you have any questions about shipping, please contact us at info@shopashwick.com